Honda HR-V Owners & Service Manuals

Honda HR-V: Customer Service Information

Honda HR-V (2015-2021) Owner's Manual / Information / Customer Service Information

Honda dealership personnel are trained professionals.

They should be able to answer all your questions. If you encounter a problem that your dealership does not solve to your satisfaction, please discuss it with the dealership's service manager or general manager. If you are dissatisfied with the decision made by the dealership's management, contact Honda Customer Services.

U.S. Owners:

American Honda Motor Co., Inc.

Honda Automobile Customer Services Mail Stop 500-2N-7A
1919 Torrance Blvd.

Torrance, CA 90501-2746
Tel: (800) 999-1009

Canadian Owners:

Honda Canada Inc.

Customer Relations
180 Honda Boulevard
Markham, ON
L6C 0H9
Tel: 1-888-9-HONDA-9
Fax: 1-877-939-0909

In Puerto Rico and the U.S. Virgin Islands:

Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546

When you call or write, please give us the following information:

  • Vehicle Identification Number
  • Date of purchase
  • Odometer reading of your vehicle
  • Your name, address, and telephone number
  • A detailed description of the problem
  • Name of the dealer who sold the vehicle to you

â– Disclaimer of Pandora*

Requirements to access Pandora

  • Latest version of the Pandora application installed on your mobile device. (Visit the Apple iTunes store or Google Play Marketplace to download the latest version.)
  • Registered Pandora account (you can create a free account at <http://> or on your smartphone)
  • Connection to the internet via WiFi or cellular data network.
  • Android devices must be connected to the vehicle via Bluetooth, iPhone devices may be connected via Bluetooth or USB.


  • Access to Pandora requires an active internet connection
  • Ability to access Pandora through this system is subject to change without notice
  • Certain functionality of Pandora service is not available when accessing the service through this system including, but not limited to, creating new stations, deleting stations, emailing current stations, buying songs, viewing additional text information, logging in to Pandora, and adjusting Cell Network Audio Quality.

    Pandora internet radio is a music service not affiliated with HONDA. More information is available at http:// <http://>. Pandora, the Pandora logo, and the Pandora trade dress are trademarks or registered trademarks of Pandora Media, Inc., used with permission.

  • Mobile access requires a smartphone with an active data plan. Standard data rates may apply.
  • Pandora is only available in the United States.



     Honda HR-V (2015-2021) Service Manual

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     General Information



     Visual Index

    System Indicators Gauges Information Display Hazard Warning Button Audio/Information Screen Audio System Navigation System Heating and Cooling System Climate Control System Rear Window Defogger Heated Mirror Button ENGINE START/STOP Button*1 Ignition Switch Steering Wheel Adjus

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