Honda HR-V Owners & Service Manuals

Honda HR-V: Handsfreelink System Symptom Troubleshooting - HFL Does Not Respond (Without Navigation, Display Audio Type (7-inch Screen) )

Honda HR-V (2015-2021) Service Manual / Accessories & Equipment / Audio Visual Systems - Testing & Troubleshooting / Symptom Troubleshooting / Handsfreelink System Symptom Troubleshooting - HFL Does Not Respond (Without Navigation, Display Audio Type (7-inch Screen) )

NOTE:

  • Check the vehicle 12 volt battery condition first.
  • You must be able to duplicate the customer's concern to successfully diagnose the problem. If you cannot duplicate the issue, have the customer demonstrate it.
  • Check the connectors for poor connections or loose terminals.

1. HFL switch operation check:

  1. Turn the vehicle to the ON mode.
  2. Go into the System Diagnostic Mode, and use the Hard Key to check the HFL switch.

Does all the HFL switch buttons respond?

YES

Go to step 2.

NO

Go to step 7.

2. Bluetooth module check:

Go into the System Diagnostic Mode, and use the HFT/Mic to check the Bluetooth Connection Diagnosis.

  1. Does the status indicate OK?

YES

Go to step 3.

NO

Go to step 6.

3. Microphone operation check:

  1. Go into the System Diagnostic Mode, and use the HFT/Mic to check the microphone.
  2. Press the TALK button, then say "testing" in front of the microphone to check the Mic level.

Is the microphone level OK?

YES

Go to step 4.

NO

Go to step 6.

4. Cell phone connection check (known-good phone):

  1. Turn the vehicle to the OFF (LOCK) mode then the ON mode.
  2. Pair a known-good Bluetooth cell phone to the customer's vehicle.

Can you pair the Bluetooth cell phone?

YES: USA models

Go to HFL system troubleshooting.

YES: Except USA models

Go to step 5.

NO

Go to step 6.

5. Cell phone connection check (customer's phone).

Pair the customer's Bluetooth cell phone to the customer's vehicle.

Can you pair the Bluetooth cell phone, and does it operate normally?

YES

The HFL system is OK at this time. Inquire if there are any known issues for the problem.

NO

The customer's cell phone is defective or not compatible.

6. Audio panel check (substitution):

  1. Turn the vehicle to the OFF (LOCK) mode.
  2. Substitute a known-good audio panel - Refer to: Audio Unit Removal and Installation (Display Audio Type (7-inch Screen) ), or Audio Unit Removal and Installation (Color Audio Type (5-inch Screen) ), and recheck.

Does the symptom go away?

YES

Replace the original audio panel.

NO

Replace the audio unit - Refer to: Audio Unit Removal and Installation (Display Audio Type (7-inch Screen) ), or Audio Unit Removal and Installation (Color Audio Type (5-inch Screen) ).

7. Determine possible failure area (Audio remote switch circuit, others):

  1. Go into the System Diagnostic Mode, and use the Hard Key to check the audio remote switch.

Does all the audio remote switch buttons respond?

YES

Go to step 8.

NO

Go to Audio remote switch does not work properly (audio unit buttons work) (Without Navigation, Display Audio Type (7-inch Screen) ).

8. HFL switch check:

  1. Turn the vehicle to the OFF (LOCK) mode.
  2. Do the HFL Switch Test.

Is the HFL switch OK?

YES

Go to step 9.

NO

Replace the HFL switch.

9. Determine possible failure area (audio unit, others):

  1. Reconnect the HFL switch 7P connector.
  2. Disconnect the following connector.

NOTE: Eject the disc before disconnecting the audio unit to prevent damaging the CD player's load mechanism.

Audio unit connector A (24P)

Audio unit connector B (20P)

  1. Measure the resistance between test points 1 and 2 as specified in the table.

Audio Visual Systems - Testing & Troubleshooting

Is the resistance OK?

YES

Go to step 10.

NO

Go to step 11.

10. Audio unit check (HFT/NAVI REMOTE SW line):

  1. Disconnect the following connector.

HFL switch 7P connector

  1. Check for continuity between test points 1 and 2.

Audio Visual Systems - Testing & Troubleshooting

Audio Visual Systems - Testing & Troubleshooting

Is there continuity?

YES

Repair a short to body ground in the wire between the audio unit and the HFL switch. If the wire is OK, replace the cable reel.

NO

Replace the audio unit - Refer to: Audio Unit Removal and Installation (Display Audio Type (7-inch Screen) ), or Audio Unit Removal and Installation (Color Audio Type (5-inch Screen) ).

11. Open wire check (HFT/NAVI REMOTE SW line):

  1. Disconnect the following connector.

HFL switch 7P connector

  1. Check for continuity between test points 1 and 2.

Audio Visual Systems - Testing & Troubleshooting

Audio Visual Systems - Testing & Troubleshooting

Is there continuity?

YES

The HFT/NAVI REMOTE SW wire is OK. Go to step 12.

NO

Repair an open in the wire between the audio unit and the HFL switch. If the wire is OK, replace the cable reel.

12. Open wire check (AUDIO GND line):

  1. Disconnect the following connector.

Audio remote switch 12P connector

  1. Check for continuity between test points 1 and 2.

Audio Visual Systems - Testing & Troubleshooting

Audio Visual Systems - Testing & Troubleshooting

Audio Visual Systems - Testing & Troubleshooting

Is there continuity?

YES

Replace the audio remote switch.

NO

Repair an open in the wire between the audio remote switch and the HFL switch.

HANDSFREELINK SYSTEM SYMPTOM TROUBLESHOOTING INDEX

Audio Visual Systems - Testing & Troubleshooting

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Also Check for How to Troubleshoot the Navigation System

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Diagnostic Procedure

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Also Check for How to Troubleshoot the Navigation System

LANEWATCH CAMERA IMAGE DOES NOT COME ON (WITHOUT NAVIGATION, DISPLAY AUDIO TYPE (7-INCH SCREEN) )

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Also Check for How to Troubleshoot the Navigation System

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