NOTE:
1. Problem verification:
Is the test vehicle within 10 % of the known-good vehicle?
YES
Multipath interference or weak station. Operation is normal.
NO
The failure is duplicated, go to step 2.
2. Determine possible failure area (charging system and ignition system, others):
Is there noise (static or whine) only with the engine running?
YES
Check the antenna and radio grounds. If OK, check the charging system and the ignition system.
NO
Go to step 3.
3. Determine possible failure area (SWD +B line, AM/FM line):
Roof antenna 3P connector
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Is there battery voltage?
YES
The SWD +B wire is OK. Go to step 4.
NO
Go to step 9.
4. Open wire check (AM/FM line):
Audio unit connector E (3P)
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Is there continuity?
YES
The AM/FM wire is not open. Go to step 5.
NO
Replace the AM/FM antenna lead and/or the sublead.
5. Shorted wire check (AM/FM line).
Check for continuity between test points 1 and 2.
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Is there continuity?
YES
Replace the AM/FM antenna lead and/or the sublead.
NO
The AM/FM wire is not shorted. Go to step 6.
6. Shorted wire check (AM/FM line to SH (AM/FM) line).
Check for continuity between test points 1 and 2.
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Is there continuity?
YES
Replace the AM/FM antenna lead and/or the sublead.
NO
The AM/FM wire is OK. Go to step 7.
7. Open wire check (SH (AM/FM) line).
Check for continuity between test points 1 and 2.
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Is there continuity?
YES
The SH (AM/FM) wire is OK. Go to step 8.
NO
Replace the AM/FM antenna lead and/or the sublead.
8. Roof antenna check (substitution):
Does the symptom go away?
YES
Replace the original roof antenna.
NO
Replace the audio unit - Refer to: Audio Unit Removal and Installation (Display Audio Type (7-inch Screen) ), or Audio Unit Removal and Installation (Color Audio Type (5-inch Screen) ).
9. Open wire check (SWD +B line):
Audio unit connector E (3P)
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Is there continuity?
YES
The SWD +B wire is not open. Go to step 10.
NO
Repair an open in the wire between the audio unit and the roof antenna.
10. Shorted wire check (SWD +B line).
Check for continuity between test points 1 and 2.
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Is there continuity?
YES
Repair a short to body ground in the wire between the audio unit and the roof antenna.
NO
Replace the audio unit - Refer to: Audio Unit Removal and Installation (Display Audio Type (7-inch Screen) ), or Audio Unit Removal and Installation (Color Audio Type (5-inch Screen) ).
Poor Or No Sound With XM Radio (Audio-Navigation Unit Does Display XM
Channels)
Rearview Camera Image Does Not Change When Selecting Different Views
Rearview Camera Image Does Not Come ON Or Work Properly (Without Navigation,
Color Audio Type (5-inch Screen) )
Rear Stabilizer Bushing Removal and Installation
Injector Removal and Installation