Honda HR-V Owners & Service Manuals

Honda HR-V: Keyless Access System Symptom Troubleshooting - The Doors Will Not Unlock Or Lock With The Keyless Remote, But Will Unlock Or Lock With The Door Outer Handles

Honda HR-V (2015-2021) Service Manual / Accessories & Equipment / Security System Keyless Entry System - Testing & Troubleshooting / Symptom Troubleshooting / Keyless Access System Symptom Troubleshooting - The Doors Will Not Unlock Or Lock With The Keyless Remote, But Will Unlock Or Lock With The Door Outer Handles

1. Door lock actuator operation check 1.

  1. Remove all the keyless remotes from inside the vehicle, and close all doors and the tailgate.
  2. Push each LOCK and UNLOCK buttons of the keyless remote, at least 10 times.

Do the door lock actuators work normally?

YES

Intermittent failure, the system is OK at this time.

NO

Go to step 2.

2. Keyless access system check 2.

  1. Open the driver's door.

Does the key-in reminder sound?

YES

Go to keyless access symptom troubleshooting "The key-in reminder sounds in vehicle OFF mode when door is open" - Refer to: Keyless Access System Symptom Troubleshooting - Keyless access indicator does not go off or does not come on, or Keyless Access System Symptom Troubleshooting - All the doors and the tailgate will not lock and unlock, or Keyless Access System Symptom Troubleshooting - The key-in reminder sounds in vehicle OFF (LOCK) mode when door is open, or Keyless Access System Symptom Troubleshooting - The doors will not unlock or lock with the keyless remote, but will unlock or lock with the door outer handles, or Keyless Access System Symptom Troubleshooting - The engine starts but stalls immediately, or Keyless Access System Symptom Troubleshooting - The key-in reminder does not sound, or Keyless Access System Symptom Troubleshooting - Immobilizer indicator does not go off or does not come on, or Keyless Access System Symptom Troubleshooting - Cannot select ON mode with keyless access, but can select ON mode with the keyless remote touching the engine start/stop switch, or Keyless Access System Symptom Troubleshooting - The doors will not unlock or lock with the door outer handle touch sensor or lock switch, but will unlock or lock with the keyless remote, or Keyless Access System Symptom Troubleshooting - Cannot select ON mode with keyless access and with the keyless remote touching the engine start/stop switch.

NO

Go to step 3.

3. Keyless access system check 3.

  1. Turn the vehicle to the ON mode.

Does the system change to ON mode?

YES

Go to step 5.

NO

Go to step 4.

4. Keyless access system check 4.

  1. With driver's power window open, turn the vehicle to the OFF (LOCK) mode.
  2. Remove all the keyless remotes from inside the vehicle. Place the keyless remotes more than 7.87 in (20 cm) away from the vehicle.
  3. Press the engine start/stop button.
  4. Touch the engine start/stop switch with the keyless remote. The buttons on the keyless remote should be facing you.

Does the system change to ON mode?

YES

Go to the keyless access system symptom troubleshooting "Cannot select ON mode with keyless access, but can select ON mode with the keyless remote touching the engine start/stop switch" - Refer to: Keyless Access System Symptom Troubleshooting - Keyless access indicator does not go off or does not come on, or Keyless Access System Symptom Troubleshooting - All the doors and the tailgate will not lock and unlock, or Keyless Access System Symptom Troubleshooting - The key-in reminder sounds in vehicle OFF (LOCK) mode when door is open, or Keyless Access System Symptom Troubleshooting - The doors will not unlock or lock with the keyless remote, but will unlock or lock with the door outer handles, or Keyless Access System Symptom Troubleshooting - The engine starts but stalls immediately, or Keyless Access System Symptom Troubleshooting - The key-in reminder does not sound, or Keyless Access System Symptom Troubleshooting - Immobilizer indicator does not go off or does not come on, or Keyless Access System Symptom Troubleshooting - Cannot select ON mode with keyless access, but can select ON mode with the keyless remote touching the engine start/stop switch, or Keyless Access System Symptom Troubleshooting - The doors will not unlock or lock with the door outer handle touch sensor or lock switch, but will unlock or lock with the keyless remote, or Keyless Access System Symptom Troubleshooting - Cannot select ON mode with keyless access and with the keyless remote touching the engine start/stop switch.

NO

Go to the keyless access system symptom troubleshooting "Cannot select ON mode with keyless access and with the keyless remote touching the engine start/stop switch" - Refer to: Keyless Access System Symptom Troubleshooting - Keyless access indicator does not go off or does not come on, or Keyless Access System Symptom Troubleshooting - All the doors and the tailgate will not lock and unlock, or Keyless Access System Symptom Troubleshooting - The key-in reminder sounds in vehicle OFF (LOCK) mode when door is open, or Keyless Access System Symptom Troubleshooting - The doors will not unlock or lock with the keyless remote, but will unlock or lock with the door outer handles, or Keyless Access System Symptom Troubleshooting - The engine starts but stalls immediately, or Keyless Access System Symptom Troubleshooting - The key-in reminder does not sound, or Keyless Access System Symptom Troubleshooting - Immobilizer indicator does not go off or does not come on, or Keyless Access System Symptom Troubleshooting - Cannot select ON mode with keyless access, but can select ON mode with the keyless remote touching the engine start/stop switch, or Keyless Access System Symptom Troubleshooting - The doors will not unlock or lock with the door outer handle touch sensor or lock switch, but will unlock or lock with the keyless remote, or Keyless Access System Symptom Troubleshooting - Cannot select ON mode with keyless access and with the keyless remote touching the engine start/stop switch.

5. POWER CONTROL UNIT and KEYLESS ACCESS CONTROL UNIT DTCs check.

  1. Connect the HDS to the data link connector (DLC).
  2. Check for DTCs in the POWER CONTROL UNIT and KEYLESS ACCESS CONTROL UNIT with the HDS.

KEYLESS ACCESS CONTROL UNIT

Security System Keyless Entry System - Testing & Troubleshooting

DTC (KEYLESS ACCESS CONTROL UNIT)

POWER CONTROL UNIT

Security System Keyless Entry System - Testing & Troubleshooting

DTC (POWER CONTROL UNIT)

Are any DTCs indicated?

YES

Go to indicated DTC troubleshooting.

NO

Go to step 6.

6. Determine possible failure area (keyless remote, others).

  1. Select KEYLESS TRANSMITTER from the BODY ELECTRICAL SYSTEM SELECT menu, then select INSPECTION, then KEYLESS CHECK.

Inspection - Keyless Check

  1. Do the KEYLESS CHECK with the HDS using the keyless remote.

Is KEYLESS ENTRY TRANSMITTER CODE IS RECEIVED indicated?

YES

Go to step 7.

NO

Register the keyless remote, and recheck. If the symptom does not go away, replace the keyless remote.

7. Door lock actuator operation check.

  1. Turn the vehicle to the OFF (LOCK) mode, and close all doors.
  2. Lock and unlock the driver's door with the driver's door lock switch, and lock and unlock the front passenger's door with the front passenger's door lock switch.

Do the door lock actuators work normally?

YES

Go to the MICU input test, and do all power, ground, and communication input tests. If the MICU input tests prove OK, replace the under-dash fuse/relay box.

NO

Check the B-CAN system DTCs. If not, check the door lock system.

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