Honda HR-V: Troubleshooting

HANDSFREELINK SYSTEM TROUBLESHOOTING

NOTE:

• Check the vehicle 12 volt battery condition first.
• Before you troubleshoot, make sure to follow the General Troubleshooting Information.
• Make sure the Bluetooth cell phone is Honda approved and configured correctly. Online, go to handsfreelink.honda.com, or call the HandsFreeLink Customer Service at 888-528-7876.
• You must be able to duplicate the customer's concern to successfully diagnose the problem.
• Always use the customer's Bluetooth cell phone to successfully diagnose the problem.

1. Determine possible failure area (Bluetooth cell phone, others) 1.

Make sure the Bluetooth cell phone is approved by checking handsfreelink.honda.com, or call the HandsFreeLink Customer Service at 888-528-7876.

Is the Bluetooth cell phone approved?

YES

Go to step 2.

NO

Explain to the customer that the Bluetooth cell phone is not approved. Recommend they get an approved Bluetooth cell phone. Go to handsfreelink.honda.com for a list of approved Bluetooth cell phones.

2. Determine possible failure area (Bluetooth cell phone, others) 2.

Check if the Bluetooth cell phone has any special requirements (software version, configuration, etc.).

Is the correct software version loaded and is the Bluetooth cell phone properly configured?

YES

Go to step 3.

NO

Explain to your customer that the Bluetooth cell phone software needs to be updated or the Bluetooth cell phone needs to be configured properly. If the HFL call center is able to help you configure the phone, explain the proper settings, otherwise direct your customer to contact their Bluetooth cell phone manufacturer or carrier.

3. Determine possible failure area (Bluetooth cell phone, others) 3.

Check the features of the approved Bluetooth cell phone.

Are all the features approved?

YES

Go to step 4.

NO

Check and see if the feature that is not approved is the same as the customer complaint. If the complaint is about the feature that is not approved, the vehicle is OK. Explain to the customer that the feature is not approved to work with the HFL.

4. Problem verification.

Try to duplicate the problem or have the customer demonstrate the problem.

Can you duplicate the problem?

YES

Go to step 5.

NO

Intermittent failure, the system is OK at this time.

5. HFL module check.

Pair the Bluetooth cell phone to a known-good vehicle (same model, year, and trim), and try duplicate the problem.

Does the Bluetooth cell phone have the same problem on the known-good vehicle?

YES

Call the HandsFreeLink Customer Service at 888-528-7876 to make sure the Bluetooth cell phone is configured correctly and has the correct software. If the Bluetooth cell phone is configured correctly, it is either a characteristic of the HFL system, or a characteristic of the particular approved Bluetooth cell phone being used. Explain to your customer that this is a system characteristic. Another Bluetooth cell phone from the approved Bluetooth cell phone list may give more favorable results.

NO: With navigation

Replace the audio-navigation unit.

NO: Without navigation

Replace the audio unit - Refer to: Audio Unit Removal and Installation (Display Audio Type (7-inch Screen) ), or Audio Unit Removal and Installation (Color Audio Type (5-inch Screen) ).

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